Delivery Information

 

We offer free delivery on most of our products to the UK mainland.

Carriage is Free if the item is not returned.

Fragile Glass items can only be delivered to LA & CA POSTCODES

AT THIS TIME WE DO NOT DELIVER TO NORTHERN IRELAND 

 

 

UK Highlands (inc postcodes AB, DD, FK, IV, KW, KY, PA, PH)

There may be a surplus charge for delivery to these areas. please phone 01229486404

 

Delivery will normally take place within 2-6 weeks depending on the item and stock levels however this is only an estimate and shall not be the essence of any order. Once your order is dispatched tracking details will be uploaded onto the order page. All deliveries are to the Doorstep only at this point our driver cannot enter your home. After consignments are dispatched, Any date specified for a delivery to take place is regarded as a preferred date and, while every effort is made to deliver consignments on preferred dates, this is not guaranteed by Furness Home Interiors or by any third party working on behalf of Furness Home Interiors. Certain Goods will require some form of assembly and it is the Buyer's responsibility to assemble the Goods. Delivery will only be made to the delivery address specified on the original order. If you reside in a block of flats please make us aware pre delivery as we only send a single driver to deliver So for large items we need to know. We dont deliver goods upstairs to in accessible rooms. 

 

The Following Information is For Bespoke Sofa Orders Only

Bespoke Sofa Orders FAQs

Bespoke Sofa Orders FAQ’s
What happens after I have ordered?

On receipt of your order we will contact you to confirm all your order details within 24 hours of ordering. All deliveries are made by our own in house professional two man delivery team. Once all your details are confirmed and your order is ready to ship our delivery team will contact you with a delivery date and time slot.

How Long Does Production/Delivery Take on Bespoke Sofas?

Usually our Factory Can Manufacture your order within 4 Weeks. Once completed We will contact you to arrange delivery.

Order Updates

Due to our agreement with our suppliers we are unable to provide precise order updates from the point of ordering until we receive your order into our distribution warehouse. Upon receiving your order a member of our delivery team will contact you 48/72 hours before delivery and provide you with a delivery date and time slot.

 

DUE TO THE COVID-19 THREAT OUR DELIVERY DRIVER CAN ONLY PLACE YOUR ORDER BY YOUR DOORSTEP. Please note that standard delivery is to the ground floor only and we are unable to dispose of any packaging.

Delivery is to UK mainland and excludes Scottish Highlands Please Contact First For Price. Please note that standard delivery is to the ground floor only and we are unable to dispose of any packaging.

What's your returns policy?

Your furniture is hand made to your specific requirements. We have varying time frames with our handful of specially selected suppliers in which we can make changes to your order with them (Usually up to 48 hours after your order is placed). If there is any issue with your order our advice is to contact us as soon as you can and we will do our best to help. If you placed your order in store please contact the store directly.

Most of our sofas are made to order so returns are not accepted. Bespoke items are also excluded from our returns policy.

We will only accept returns of stocked (off the shelf) products which are brand new still in original packaging, the buyer pays all delivery and return costs, buyer may return item by their own means, if buyer requires us to arrange for them to be returned the cost is £99.00. Items must be returned within 14 days of delivery, items returned outside of this time will not be considered for refund. Customer needs to ensure that items are checked on delivery before signing for them. We regret that we cannot be held liable for damaged items which have been signed as checked by the customer. If you need to return an item within 14 days of order please submit a returns request by email to our customer care team at info@furness-home-interiors.co.uk

Made to order and bespoke products are not eligible for refund. This does not affect your statutory rights. 

Dimensions & Colour

Whilst every effort is made to ensure the consistency of colour and fabric slight variations can occur. However we try to be as accurate as possible, all dimensions are approximate and have been provided to us by the manufacturer. Each sofa is hand made to order and sometimes a small size discrepancy may happen. Pleas allow a tolerance of +/- 4cm. 

Digital Photography

We try to ensure our product imagery used online is as accurate as possible. Due to the nature of digital photography some colours may appear slightly different online (this can also depend on the device in which you using to browse our website)

What happens if my new sofa doesn't fit?

Although we understand the difficulties in checking access routes, door sizes and corridors for delivery of oddly shaped sofas and furniture, it is always the customers final responsibility to ensure that your new furniture will fit into your home.  All of the dimensions will have been presented to the customer in the particular product listing. 

In the event that an item doesn't fit in the desired area, our delivery team will present the customer with two choices. The furniture can be left at the customers premises, or in some cases the delivery team can remove the furniture and return with a re-selected item that will fit (any extra cost to be covered by the customer) FHI will charge a £200 re-selection fee (on the returned item) and you must cover the delivery teams return and re-delivery fee.

What happens should I need to cancel my order?

We understand that unexpected issues can arise after committing to a large purchase like a new sofa which may mean you are unable to complete your purchase. We can cancel any order within 48 hours of it being placed with no issues. However, every sofa is made to order, to your requirements, just for you! Should you need to cancel outside of the 48 hour period we are unable to refund you.

Lead Times

All lead times quoted are estimated and intended as a guide only. We will always strive to deliver your new furniture within the times quoted. These times may be increased at busy periods (the run up to Christmas for example) and to factor in manufacturer holidays. External factors that are out of our control may affect lead times for example fabric availability, transport etc.  

Removing Old Furniture

Unfortunately we are unable to remove your old furniture. However some charities may collect your unwanted furniture for free.  We do not advise that you remove your old furniture until you have received a confirmed delivery date and time slot directly from our delivery team (usually 48/72 hours prior to a delivery) Should you choose to remove your old furniture prior to this point, you do so at your own risk. 

Shade Variation

If you are contemplating ordering an extra item (i.e. armchair, footstool etc.) We would highly recommend you do this with your original order. Due to the manufacturing process and characteristics of leather/fabric, we cannot guarantee a 100% match of leather/fabric if these items are ordered at a later date. 

Images

The product images used on our site are subject to copyright. Any copying and/or distribution of our digital imagery using the internet or other means is strictly prohibited. Some images have been provided to us by our manufacturing partners under licence. These are for the exclusive use by FHI and not by any other party unless written authorisation has been given. 

For any mor information please email info@furness-home-interiors.co.uk

  

All Information included on this page is for orders from our website only